- Customer Knowledge Management
- Software: CKM
Универсальный русско-английский словарь. Академик.ру. 2011.
Customer Knowledge Management
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Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Knowledge management software — (KM Software) is a subset of Enterprise content management software and which contains a range of software that specialises in the way information is collected, stored and/or accessed. The concept of knowledge management is based on a range of… … Wikipedia
Knowledge Management — (KM) comprises a range of practices used by organisations to identify, create, represent, distribute and enable adoption of what it knows, and how it knows it. It has been an established discipline since 1995 [Stankosky, 2005] with a body of… … Wikipedia
Customer feedback management services — Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. Methodology There are different approaches, or methodologies to feedback management… … Wikipedia
Customer Relationship Management (CRM) — von Professor Dr. Heinrich Holland I. Der Trend zum CRM CRM ist zu verstehen als ein strategischer Ansatz, der zur vollständigen Planung, Steuerung und Durchführung aller interaktiven Prozesse mit den Kunden genutzt wird. CRM umfasst das gesamte… … Lexikon der Economics
customer relationship management systems — CRM systems Computer applications that integrate a company s information about its customers with the knowledge of how best to use this information … Big dictionary of business and management
Knowledge worker — Knowledge workers in today s workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused… … Wikipedia
Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… … Wikipedia
Customer Data Integration — (CDI) is the combination of the technology, processes and services needed to create and maintain an accurate, timely, complete and comprehensive representation of a customer across multiple channels, business lines, and enterprises typically… … Wikipedia
Knowledge market — is a mechanism for distributing knowledge resources. There are two views on knowledge and how knowledge markets can function. One view uses a legal construct of intellectual property to make knowledge a typical scarce resource, so the traditional … Wikipedia
Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 … Wikipedia
